Rentforlive|Frequently asked questions

Frequent questions

1-What should I know before booking my rental motorhome?

It is essential that you know the General Conditions of our motorhome rental service since we value clarity and transparency in our services.

2-What conditions must the driver meet to drive a motorhome?

Anyone over 25 years old and with a type B driving license that is at least 2 years old can take a motorhome. It is essential to communicate the data of all possible drivers at the time the rental contract is signed on the day of departure and provide a photocopy of the corresponding driving licenses as well as the originals for verification.

3-What type of insurance do I contract when renting a motorhome?

The insurance that our fleet has covers damages to third parties without limit of amount, as well as own damages from € 800, which you must provide as a guarantee at the time of signing the contract.

The cost of repairing all the damages caused to the motorhome during the rental period is deducted from the return of the deposit, being € 900 the maximum attributable to the client (except in premium motorhomes whose deposit is € 900). Therefore, to avoid misunderstandings or confusion, it is very important to check the vehicle at the time of delivery and clearly specify the damage found.

In the event of a theft, it will be necessary for the client to report the theft so that the damage caused is covered, excluding the personal belongings of the clients.

4-Should I pay any additional cost to the daily value of the motorhome rental?

The only additional payment to the rental value is the payment of the deposit by bank card, as indicated in point 6 of the General Conditions. The card can be either a debit or a credit card.

5-What happens if a breakdown occurs in the vehicle during my vacation?

Our fleet is constantly renewed to minimize the risk of breakdown, but in case of breakdown we will indicate the official dealer to be able to carry out the corresponding repair. In the event that the fault cannot be repaired immediately, we have travel assistance that will take care of accommodating the occupants of the vehicle in a hotel near the dealership. If the repair requires several days, the assistance will pay for the return of the passengers to their city of origin.

6-What happens if I decide to cancel the reservation?

In case of cancellation of the requested reservation, the following penalties will be applied on the advance or deposit:

With communication of the cancellation before 30 days of the rental: 50%
With communication of the cancellation between 30 and 16 days before the rental: 80%
With communication of the cancellation between 15 days before and the rental date: 100%

*** In the cases of full prepayment of the rent in advance or the advance booking promotion, in which the full rental payment is made as a reservation, the penalties are made on the total rent.

7-What happens if I have an accident with the vehicle?

In the event that any type of fortuitous accident occurs that prevents the continuation of your trip, the contract is automatically terminated, so there is no right to any type of refund of the amount paid or of the remaining days of the rental.

8-What happens if I want to stay more rental days or I am late in returning the motorhome?

If you want to extend the rental of the vehicle beyond the date established in the contract, you must notify us 3 days in advance regarding the end of the rental. The eventual confirmation of the extension will be subject to the availability that we have at that time, therefore RentForLive does not assume any prior commitment. Unauthorized delays in delivery or due to force majeure will be penalized with a daily rate equivalent to three times the daily cost applied in the contract.

9-Can I take out an insurance policy to eliminate the cost of the franchise and make it € 0.00?

No, since it is an annual insurance contracted for the vehicle and not punctual for each rental, so it is not possible to change the contractual conditions of the policy.

10-When do I get the amount of the deposit reimbursed and what is the system like?

The deposit is deposited in anticipation of damages. Under normal circumstances, the company reserves a maximum period of 24 hours after the return of the vehicle to inspect the motorhomes. Given the measures of the Anti-Covid protocol, the vehicle will be isolated up to 48 hours before our staff can enter to inspect the interior. However, at the time of return a first external review is carried out on site with the customer. If everything is correct when carrying out the interior inspection 48 hours after the return, we will proceed to return the deposit within 24 hours after the inspection. It will only take more days for the return of the deposit in the event of an incident to be able to draw up the budget, as well as in the case of a claim involving the intervention of insurance companies until they agree. The amount of the deposit is refunded to the same card to which the charge was applied.

11Is the motorhome totally independent?

Yes. It has autonomy in the refrigerator, kitchen, hot water, heating, lighting and sanitary services.

12-What is the cruising speed of a motorhome?

Cruising speed is between 100 and 110 km / h at full load. The speed limit in Spain is 120 km / h on motorways and motorways, while in other countries such as France or Germany it is between 120 and 130 km / h. However, the recommended limit is 100 to 110 km / h.

1 3-Are all vehicles diesel?

Yes, all vehicles are diesel with 2300 cc engines and between 130 and 160 hp.

14-Can I park a motorhome anywhere?

Yes, as long as the opposite is not expressly indicated "See code of good use."

15-Is there 220 v. in a motorhome?

Yes, when you connect it in a camping to the 220V socket. When it is not connected in a campsite, our vehicles have an inverter from 12 V to 220 V, which permanently supplies voltage using the 12 V service battery. Please note that this device is indicated for low-power devices such as mobile chargers , tablet or laptop.

16-Where are the chemical liquids from the toilet and the gray water from the water tank discharged?

They can be downloaded at the indicated sites in some Spanish cities and in almost all European cities. There is also a growing number of service areas that offer the possibility of emptying, in addition to the campsites.

17-Can I rent a motorhome in winter?

Yes of course. In fact, it is one of the best times to enjoy a motorhome. All our vehicles are equipped with heating, both in the cabin and in the passenger compartment, which can be used with the vehicle stationary. If you need snow chains, the service is optional (€ 20)

18-Can I bring bicycles?

The bicycle rack is an optional extra. (€ 30) If you request it, you can take up to 4 bikes, depending on the type of vehicle you have rented.

19-How does a motorhome work?

In normal conditions at the time of delivery, our operators will inform you and explain the entire operation of the motorhome. Given the measures established in the Anti-Covid protocol, it is currently not possible to explain how it works in person, so we are conducting video tutorials so that when you come to pick up the motorhome you have already learned how it works. However, if you have any questions during the trip, you can consult all the operating manuals that we deliver with the vehicle. If you still have a problem, do not hesitate to contact us.

20-What capacity do the water tanks have?

Depending on each vehicle and the number of seats they range between 110 and 120 liters.

21-How big is a motorhome?

The dimensions depend on the chosen model. The maximum height is usually 3.10 m, in the case of nasturtiums. The width ranges from 2.05 m for camper vans to 2.35 m for the most spacious motorhomes. The length ranges between 6 m for the camper and the low profile compact and 7.5 meters for the longer motorhomes.

22-What type of driving license should I have to drive a rental motorhome?

All our motorhomes can be driven with the type B driving license (the car's)

23-What things should I pay special attention to when driving a motorhome?

Mainly at height, paying special attention to bridges, balconies, height limiters at gas stations, parking lots, tolls, etc. You also have to be especially careful with tree branches.

Another element to watch is the overhang (the part of the motorhome that is from the rear axle to the rear of the vehicle). Keep in mind that when we make turns or maneuvers, the overhang pivots on the rear wheels and makes a sweeping movement that forces us to pay attention to the elements that we have next to the motorhome in the overhang's turning area.

24-Is the motorhome delivered clean?

Yes, the motorhomes are delivered clean and disinfected as specified in the Aseicar Anti-Covid protocol: hydrogen peroxide nebulization, followed by the cleaning of the vehicle which, once finished, ends with a hydrogen peroxide projection procedure on the elements and contact zones and a last mist of light hydrogen peroxide mist.

25-What insurance is included in the vehicle rental?

The insurance that includes the rental is Civil Liability (RC) against third parties. Includes theft and fire with coverage throughout the European Union, international road assistance, accommodation and transfer in the event of an accident or breakdown.

26-In the case of a mechanical breakdown, what should I do?

In the event that the vehicle suffers a mechanical breakdown, you must notify the insurance company so that the crane can move the vehicle to the most appropriate workshop. If the repair exceeds the amount of € 60, you must send us the estimate for the repair, and once the repair is authorized, order the workshop to proceed with its execution. The insurance company will provide accommodation to the occupants of the vehicle. You must pay the amount of the repair and it will be refunded upon your return.

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